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Web Service Error Codes

The error codes from 2000 -> are error codes given when using the Web Service functions in E-Signing. ​​

Results found: 153

2001 - HTTP GET requests not supported

​HTTP GET requests are not supported.

2002 - Internal error

​An unexpected internal error has occurred.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

 

2003 - Invalid request

The TrustSignMessage request has exceeded its size limit. The size limit of a request is 11.4 MB (base64 encoded).

2004 - Invalid request

​E-Signing failed to read the request from the customer.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

 

2005 - Invalid format

​The XML format is unvalid as the request is not according to the TrustSignMessage XSD. To get the latest XSD, click here. Refer the XSD for namespace/version.

2006 - Internal error

​E-Signing failed to stream the response back to the customer application.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

 

2007 - Invalid MerchantID

The MerchantID used in the request is invalid.

2008 - Internal error

​An unexpected internal error has occured.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2009 - Time window violated

​The allowed time window is violated and the request has been rejected. The delta time between now and the request time exceeds the limit. The limit is currently set to + / - 10 minutes.

2010 - Invalid OrderID

The ​OrderID used in the InsertOrder already exist. Read more about OrderID.

2011 - Invalid request

​The OrderDeadline value is invalid. The value must be after the current system time  in UTC.

Read more about the OrderDeadline element.

2012 - Invalid request

There are too many Signer elements are present in the InsertOrder request.

2013 - Invalid request

​The LocalDocumentReference are not unique and it is registered for more than one document.

Read more about the LocalDocumentReference.

2014 - Invalid request

​The LocalSignerReference is not unique. The reference is registered for more than one signer.

Read more about the LocalSignerReference element.

2015 - Invalid step number composition

​Invalid StepNumber composition. Must be in ascending order starting from 1.

2016 - Invalid step deadline

​Invalid StepDeadline value.

2017 - Invalid signingprocess deadline

​Invalid SigningProcessDeadline value.

2018 - Invalid signingprocess reference

​Invalid SigningProcess reference. A Local reference is invalid.

2019 - Invalid customer config

​The customer's E-Signing configuration is invalid. 

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2020 - Invalid request

​The InsertOrder request is invalid. An eID that is not registered by the customer configuration has been used for a Signer's AcceptedPKI element.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2021 - Invalid request

The InsertOrder request is invalid. The customer is not configured with an archive.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2022 - Invalid ArchiveName

​The ArchiveName is invalid for this Customer.

2023 - Invalid ArchiveIndex

​A ArchiveData Index key is invalid for this Archive.

2024 - SignerID is not allowed

​SignerID SSN is not allowed for this eID. The customer  does not have access to SSN.

2026 - WebContext ref

​LocalWebContextRefs are not unique.

2027 - Invalid WebContext

​Invalid WebContext.

2028 - Invalid MerchantSigner SigningPKIType

​Invalid MerchantSigner SigningPKIType value.

2030 - Invalid Customer Channel

​Invalid Customer NotficationChannel.

2033 - Invalid signingprocess reminder starttime

​Invalid SigningProcess -> ReminderSettings -> StartTime value.

2034 - blankcvr

Error text: "You are not authorized to represent any company or do not have a Business ID. Please check your registration. "

This error message is displayed when the Private MitID - on behalf of companies functionalities are used and the user is not authorised to represent any company.​​

2035 - OrderID not exist

​OrderID not exist.

2036 - sign order is not active

​sign order is not active. Not in Ready or InProgress state.

2038 - Document size too large

​A document in the InsertOrder request exceeds the size limit.

2039 - Modify OrderDeadline

​Failed to ModifyOrderDeadline. The reason may be that the Order has a final state (example: CancelledByMerchant).

2040 - Failed validate SDO

​Failed to validate SDO. Check the error message for details.

2041 - ​Invalid Signer Channel

InsertOrder failed. A Signer channel is invalid.

2042 - Sign process ID is not valid

Invalid request. No sign process is found for the given sign process ID.

2043 - Invalid signer eID

​This eID does not support signing this document format.

2044 - GetSDO Details

​Failed to GetSDO Details.

2045 - Invalid GetOrders request

​GetOrders request from customer is invalid.

2046 - Invalid MergeSDO

​MergeSDOs request from Customer is invalid.

2047 - Merchantsign is not supported

​Merchantsign is not supported for PKIProvider. 

2048 - RequireAuthentication not supported

​RequireAuthentication is not supported for Signer PKIProvider.

2049 - Signer ID is missing

​The InsertOrder request is invalid. If a document requires authentication before signing, the AcceptedPKI element for the corresponding Signer should have Signer ID.

2050 - Invalid Poces Signer ID RID combo

​The combination of CertificatePolicy Personal and signerId type RID is not allowed for PKIID.

2051 - Invalid Moces SignerID PID Combo

​The combination of CertificatePolicy Employee and signerId type PID is not allowed for PKIID.

2053 - PKIProvider not supported

​The PKIProvider is not supported.

2056 - Invalid document description

​Document title or description must be more than 4 characters long.

2058 - Invalid docref in B2B postprocessing

​Invalid request. LocalDocumentReference referenced in B2BPostprocessing is non-existent.

2059 - Invalid Signerref in B2B postprocessing

​Invalid request. sign order contains invalid LocalSignerReference in B2BPostprocessing.

2060 - Invalid Orgref in B2B postprocessing

​Invalid request. sign order contains invalid LocalOrganizationRef in B2BPostprocessing. 

2061 - Unrefereced orgref

​Invalid request. sign order contains LocalOrganizationRefs which are not used. There are some localOrganizationRefs which are not referenced in SignAndProcuraVerification.

2062 - B2B postprocessing requres SSN access

​Invalid request. sign order contains B2BPostprocessing but Customer is not allowed to access SSN.

2063 - B2B postprocessing requres B2B customer

​Invalid request. sign order contains B2BPostprocessing but customer is not ID-Rights customer.

2064 - B2B postprocessing not signer of doc

​Invalid request. Can not perform sign and procura verification for signer since he is not a signer of document in sign order.

2065 - B2B postprocessing contry code not supported

​Invalid request. sign order contains countrycode in Organization which is not supported.

2066 - B2B postprocessing contains MerchantSigner

​Invalid request: MerchantSigner is not allowed in B2BPostprocessing.

2067 - Too old xsd schema

​Invalid request. sign order refers to a type that is not supported by older schemas.

2068 - ​ Invalid OrganizationNumber

Invalid request. sign order contains an invalid OrganizationNumber.

2069 - Invalid SSN

​Invalid request. sign order contains an invalid SSN.

2070 - ​Invalid PID

Invalid request. sign order contains an invalid PID-no.

2071 - Invalid notification channel

​Invalid InsertOrder request. The customer notification channel is not available.

2074 - Document content missing

​Signing restrictions violated in sign order. Document content missing for document.

2075 - ​xml document content missing

Signing restrictions violated in sign order. Document content missing for XML document.

2076 - Document content missing

​The signing restrictions has been violated in sign order. The document content are missing for the specified XSL document.

2077 - Invalid CRV RID format

​Invalid InsertOrder request. IDValue has the wrong format for PKIID. CVR-RID format should be [CVR:12345678-RID:123] or [CVR:12345678]. 

2078 - ​B2B postprocessing eID not supported

Invalid request. sign order has B2B-postprocessing which is not supported for eID.


2080 - E-Ident MerchantID not set

​Document in sign order requires authentication before signing, but no E-Ident MerchantID is set.

2081 - BankID SE Mobile doc restriction violated

​Invalid request. sign order references a Text document in SigningProcess with BankID Mobile Sweden. The Text length restriction is violated.

2083 - Local refs not unique

​Invalid InsertOrder request with sign order reference. The LocalRef LocalRefValue is registered on more than 1 [Organization/Signer/Document]. 

2084 - Local refs invalid for Archive

​Invalid InsertOrder request with sign order reference. The localdocument reference in archive [ArchiveName] does not reference any object in order.

2085 - OrderID not in deletable state

​Invalid DeleteDocumentData request with sign order reference. Can not delete document when orderstatus is [value].

2086 - ArchiveMetaData missing SubArchive

​Invalid InsertOrder request with OrderId referenc. The Archive archive name MetaData is missing the mandatory value for [subarchive-name].

2087 - ArchiveMetaData null value

​Invalid InsertOrder request with order [value]. The Archive [archivename] MetaData contains empty key or value.

2088 - PAdES error from server

​Error from PAdES server. [OrderID] and [MerchantID].

2089 - PAdES local ref error

​Could not find SDO with LocalDocumentReference in sign order. [orderID] and [MerchantID].

2090 - PAdES generate PAdES

​Error in GeneratePades. [OrderID] and [MerchantID].

2091 - PAdES GetPAdES

​Error in GetPades. [OrderID] and [MerchantID].

2092 - PAdES invalid SDO

​Invalid SDO. PAdES can not be generated. [OrderID] and [MerchantID].

2093 - ​PAdES not one SDO genrate

Invalid GeneratePades. Null or more than 1 SDO [OrderID] and [MerchantID].

2094 - PAdES missing SDO in DB

​Could not find SDO in database. [OrderID] and [MerchantID].

2095 - GetPAdES request failed

​The sign order is not complete, and a PAdES document can not be generated. The OrderID, MerchantID and OrderStatus is listed in the response. 

​Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2096 - Finalize sign order missing signature

​sign order is missing signatures. Not all documents have been signed. OrderId [value] MerchantId [value] OrderStatus [value].

2097 - Invalid Number of needed signers

​NumberOfNeededSignatures is invalid. OrderId [OrderID], LocalDocRef [LocalDocRef], NumberOfNeededSigners [NumberOfNeededSigners]and NumberOfEndUserSigningProcesses[NumberOfEndUserSigningProcesses].

2098 - ​Invalid signer

Signer is not authorized to use TSOS for this Customer. [SignerFingerprint][CustomerId].

2099 - Signercert expred

​Signer certificate is expired.

2100 - Signature not verified

​The signer certificate is not verified.

2101 - ​Invalid MetaDataValue for Archive

Invalid InsertOrder request with [OrderID]. The [Archive] MetaData has invalid value for [value].

2102 - Missing mandatory MetaDataValue for Archive

​Invalid InsertOrder request with [OrderID]. The [Archive] MetaData is missing the mandatory value for [value].

2103 - MerchantPKIProvider needs signerID

​Invalid InsertOrder request with [OrderID]. You have not specified AcceptedPKIs for the LocalSignerRef [value].

2104 - PKIProvider needs signerID

​Invalid Insertorder request with OrderID [OrderID]. PKIProvider [value] requires SignerID for the LocalSignerRef [value].

2105 - Invalid OTP Provider

​Invalid Insertorder request with OrderID [OrderID]. You have specified an unknown OTP-Provider name [value] for PKIProvider [value] and LocalSignerRef [value].

2106 - Missing madatory value

​Invalid InsertOrder request with OrderId [OrderID]. Missing mandatory field [value] for PKIProvider [value] and LocalSignerRef [value].

2107 - Field size violation

​Invalide InsertOrder request with OrderId [OrderID]. Length of field [value] is limited to [value] bytes.

2108 - Field content violation

​Invalid InsertOrder request with OrderId [OrderID]. Content of field [value] has an invalid value [value].

2109 - ModifySigner Signer not found

​ModifySignerRequest Failed for OrderID [OrderID]. LocalSignerRef [LocalSignerRef] does not exist.

2110 - AttachBCTOSDO for SE not allowed

​Attaching business certificate for Swedish organisation is not allowed [OrdID][OrganizationRef][OrganizationNumber][CountryCode].

2111 - ModifySigner Signing process status

​ModifySignerRequest Failed for OrderID [OrderID] and LocalSignerRef [LocalSignerRef]. You are not allowed to perform signer modifications when signing-process has StatusId [StatusId]

2112 - ModifySigner data not found

​ModifySignerRequest Failed for OrderID [OrderID] and LocalSignerRef [LocalSignerRef]. No value found for [%3=%4]    
Possible values for %3=%4: 

  • PKIProvider=eID 

  • IDValue=null 

  • IDType:XXX=IDValue:YYY 

2113 - BankID NO Mob PDF Customer text message restriction violated

​Invalid request. OrderId [OrderID] references a Text document SignTextPrefix [SignTextPrefix] in SigningProcess with BankID NO Mobile. The Text length restriction is violated and restricted to 50 chars.

2114 - SignTextPrefix not supported for eIDs

​Invalid InsertOrder request with [OrderID=value]. SignTextPrefix is not supported for specified eIDs in [LocalSignerRef=value].

2115 - BankID NO Mob text Customer text not supported

​Invalid request. OrderId [OrderID] references a Text document having SignTextPrefix [SignTextPrefix] in SigningProcess with BankID NO Mobile. SignTextPrefix is not supported for TEXT Document type.

2117 - No signing processes found

​[OrderID=value] has no signers with [LocalSignerReference=value] and [LocalDocumentReference=value] for [stepNumber=value].

2118 - No signatures found

​[LocalSignerReference=value] has no signatures for [OrderID=value] and [LocalDocumentReference=value] for [stepNumber=value].

2119 - Failed getting signatures

​Failed getting signatures in [OrderID=value]

2120 - Truncated SDO

​Failed reading SDO in OrderID=[OrderID value]. Please try again after a while.

2121 - AttachBCTOSTO for FI not allowed

​Attaching business certificate for Finnish organisation is not allowed [OrderID=OrderID value][OrganizationRef=Organization reference value][OrganizationNumber=Org. Number value][CountryCode=Countrycode value].

2122 - Invalid request

​Attaching business certificate for Danish organisations are not allowed. The combination of the elements  AttachBusinessCertificateToSDO set to true and Country set to DK is not supported. Read more about these elements.

2123 - Notification channel blocked

​One or more notification channel (XML, SMS and/or e-mail) is not allowed for this customer configuration.

​Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2124 - XML request not allowed

​The used XML request is not allowed for this customer configuration.

Send the error code, MerchantID, time and OrderID to our support using the Contact us form to get more information.

2126 - Invalid request

​​The document type in the sign order is not supported for the specified eID. 

2127 - Invalid request

The JWT parameter was invalid.​

2129 - Invalid signer reference

​"Invalid request. [OrderID] contains CustomProperties.Property with invalid [LocalSignerReference]".

An invalid LocalSignerReference have been set in the CustomProperties element.

2130 - Attachment too large

The InsertOrder with the given OrderID is invalid. The size of the attachment with the given LocalAttachmentReference is too large. The limit is 3 MB.

2131 - Attachment reference not unique

​The InsertOrder with the given OrderID is invalid. The given LocalAttachmentReference is registered for more than one attachment.

2132 - Missing attachment content

​The attachment content for the given order and LocalAttachmentReference is missing.

2133 - Non-supported usage of custom properties

​Your merchant is configured with BankID for SDO sealing. This is not supported together with custom properties. Remove the custom properties from InsertOrder or contact support to update your SDO seal configuration."

2134 - Invalid InsertOrder

A signer can't have more than one custom property named "OrganisationNumber" in the InsertOrder.

2135 - Invalid InsertOrder

The InsertOrder request with [OrderID] is invalid. This is because a document with PDF form signing can only be referenced once per Step.

2136 - Missing configuration

​The requested AuthenticationID is not found on the applicable merchant's configurations. Contact support to update your configuration.

2137 - Duplicate eIDs

The signer can't have both an authentication-based eID and a eID specific signing method. The duplicated authentication-based signing is defined as the [AuthenticationID]. Remove either the eID specific signing method or the authentication-based signing method from the InsertOrder request.

2138 - Error finding authentication service

The lookup towards the E-Ident authentication service failed with the given reason for the given OrderID. Contact support if you have any questions and if this error continues.

2139 - Invalid custom properties

​The InsertOrder [OrderID] includes a customer property value [CustomProperty] that is not allowed together with the use of authentication based signing.

2140 - No PDF form document in order

​The requested OrderID doesn't contain any PDF form documents.

2141 - PDF form not completed

​The PDF form for the requested OrderID and LocalDocumentReference has not yet been completed. The form data is available when the form has been filled out and the signer has continued to signing the document. It is not required that the document has been signed before the form data can be returned.

2142 - A PDF form must have EndUserSigner as first signer

A PDF form document can't have a MerchantSigner as the first signer of the document. The first signer must be an EndUserSigner as this user shall complete the form.

2143 - Missing authentication-based signing configuration

​The customer setup is missing authentication-based signing configuration. Please contact support to update the configuration.

2144 - Invalid PDF document

​The PDF document with the given LocalDocumentReference is not a valid PDF.

2145 - Invalid OutputFormat

​The referenced order has an invalid OutputFormat. Read more about OutputFormat.

2146 - Invalid document type

​The referenced order has an invalid document type when the OutputFormat is set to PAdES. Read more about OutputFormat.

2147 - Invalid eID for OutputFormat

​The referenced order has invalid eID/PKI when the OutputFormat is set to PAdES. Read more about OutputFormat.

2148 - Invalid merchant signer

​The referenced order includes a merchant signer that is not allowed when the OutputFormat is set to PAdES and the AcceptedPKI is set to the referenced eID.

2149 - CustomProperties not allowed when OutputFormat is PAdES

The referenced order includes one or more CustomProperties. This is not allowed when the OutputFormat is set to PAdES. Read more about OutputFormat.

2150 - B2BPostProcessing not allowed when OutputFormat is PAdES

The referenced order includes one or more B2BPostProcessing elements. This is not allowed when the OutputFormat is set to PAdES. Read more about OutputFormat.

2151 - GetDocuments request invalid

This error code is returned if the ReturnSDO element in the GetDocuments request is set to true while the OutputFormat in the InsertOrder was set to PAdES. An SDO can't be created if the order output format was PAdES. 

2152 - Not allowed to include SSN

The customer with given MerchantID is not allowed to use IncludeSSN in the given OrderID. This since the MerchantID hasn't access to receive SSN for the given eID. Contact support if you have more questions. 

2153 - Invalid PDF document

​One or more of the PDF documents added to the given OrderID doesn't validate according to validation rules for signing with MitID. See PDF validation section for more information. 

2154 - Invalid signer

​This error code is returned if the following is the case:

  1. The OutputFormat of the InsertOrder was set to PAdES, and if

  2. the order contains signers other than MitID signers and if,

  3. the MitID signer is not added in the first Step in the ExecutionDetails

The MitID signer must be defined in the first step. 


2155 - Max length exceeded

​This error code is returned if the max length of the document title defined in the Documents element of the InsertOrder. The max length is set to 60 characters. The MaxBytes are 70.

2157 - LocalSignerReference missing

​This error code is returned if a GetPAdES request is sent to E-Signing and when the following is the case: 

  1. The document contains several MitID signers and if,

  2. the LocalSignerReference in the GetPAdES request is not given. 

A native PAdES from MitID can't contain more the one signer. If there is more than one signer on the document, E-Signing will return a PAdES for each signature. 

2158 - LocalSignerReference error

​This error code is given if a GetPAdES request has been sent with the LocalSignerReference set and the LocalSignerReference is not found for the given OrderID. 

2159 - PAdES: To many MitID signers defined

​The InsertOrder is invalid as there is defined more than one MitID signer for the specified document when the output format is set to PAdES. It is only possible with one MitID signer on each document.

2160 - GetSDO not supported for order

​The GetSDO message is not supported for the given OrderID as this order has output format set to PAdES and a SDO can't be created from a PAdES. See the OutputFormat description in the ExcutionDetails section. 

2161 - Invalid signprocess status

​An error has occured during processing of the sign process. Please contact support if you experience this issue. 

2163 - IncludeSSN element missing

​The given sign order is missing the IncludeSSN for the given eID. 

2164 - Merchant disabled

​The merchant ID used in the request is disabled in E-Signing. If you have any questions, contact support. 

32503 - Internal error

An unexpected internal error has happened. Contact support by using the Contact us​ form for more information. ​​

32504 - Internal error

An internal error relating to getting data has occured. Contact support by using the Contact us​​ form for more information.​​

32505 - Internal error

An internal error ​​has occured. Contact support by using the Contact us​​ form for more information.

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